| About Us Dragon Carp Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info [at] dragoncarpdirect [dot] com. Our Contact details: Dragon Carp Direct Unit 3 Calow Lane Industrial Estate Chesterfield Derbyshire S41 0DR United Kingdom Phone: 01246 540140 Fax: 01246 540546 Email: info [at] dragoncarpdirect [dot] com VAT No. 646561716 |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment by Visa, Mastercard, Switch and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax or securely over the Internet. |
| Shipping And Handling We ship only to the UK Mainland. Please note that a signature will be required upon delivery. For most items the delivery charge is £10 regardless of the number or size of items ordered. For some heavier items, a delivery charge will apply to EACH ITEM as indicated in the description. In all cases you will be advised of the total delivery charge during the checkout process. |
| Delivery Schedule Providing that the items are in stock, we will normally send your order to arrive with you within 5 working days. |
| Back Orders If your item is not in stock, we will contact you by email or telephone and advise you accordingly. You may then either cancel your order or wait until the goods are available. |
| Tax Charges 17.5% VAT is included in the prices shown. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 90 day warranty covering normal use. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01246 540140 or fax us on 01246 540546 or write to us at Unit 3 Calow Lane Industrial Estate Chesterfield Derbyshire S41 0DR United Kingdom |
| Privacy Policy Dragon Carp Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy All goods may be returned unused within 14 days for a full refund of their cost excluding any carriage charges. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
